My last role in corporate America was in indirect sales. One question that always lingered was, why are some people able to be outstanding sales representatives and others not? 

At the time, I didn’t know the answer, however I knew there was something deeper than everyday trainings. 

This article digs deeper into this, “Empathy, a big component of emotional intelligence, surely comes into play (in sales) to really understand and assess a customer’s needs by walking in their shoes and knowing what they’re feeling.”